Frequently Asked Questions
Everything you need to know about shopping at PEP Cell
What payment methods do you accept?
We accept all major credit and debit cards, including Visa and Mastercard, as well as secure EFT payments and popular mobile wallets.
How long does shipping take?
Standard delivery typically takes 3 to 5 business days. Once your order is dispatched, you will receive a tracking number via SMS or email.
Do your devices come with a warranty?
Yes, all our smartphones and electronic devices come with a standard 12-month manufacturer warranty covering technical defects.
Can I return a product if I change my mind?
You can return unused items in their original packaging within 14 days of purchase. Please note that certain hygiene-sensitive items like in-ear headphones may be excluded.
Are the cellphones network-locked?
Most of our devices are open to all networks; however, specific promotional handsets may be locked to a provider. Please check the product description for details.
How can I track my order?
You can track your package by visiting our 'Track Order' page and entering the unique tracking code provided in your shipping confirmation email.