Returns & Exchanges
At PEP Cell, we want you to be completely satisfied with your purchase. If your electronic device or accessory is faulty or doesn't meet your expectations, you can return it within 7 days of purchase provided it is in its original packaging.
Check Eligibility
Ensure the item is in its original condition, unused, and includes all accessories, manuals, and the original proof of purchase.
Visit Your Nearest Store
Bring your device and receipt to any PEP Cell outlet nationwide to initiate an assessment by our in-store technicians.
Technical Evaluation
Our team will inspect the hardware and software for any manufacturing defects or faults covered under the standard manufacturer warranty.
Resolution
Once approved, you can choose between an immediate exchange for a new unit, a repair under warranty, or a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing